Policy

Remakes and revisions

Last updated: July 2026

We want you to end up with a portrait you can look at and see them. If something isn't right, we will fix it — that's a genuine promise, not a policy footnote.

Our commitment to you

If your portrait doesn't accurately resemble your dog — the coat markings are off, the colours don't feel right, the face isn't quite theirs — please get in touch and we will create a new version at no extra charge.

We do not limit the number of remakes. We'll keep working until the portrait genuinely looks like your dog.

If you have something specific in mind — a slightly different expression, an adjusted tone in the background — please describe it when you contact us and we'll do our best to get it right.

How to ask for a remake

Simply reply to the email we sent you with your portrait, or contact us at hello@dogmemorialgifts.co.uk.

Tell us what isn't right — the more detail you can give us, the better. Which version you received, what feels off, what you'd like to see instead. We'll come back to you with a new version.

A note on digital products

Because portraits are digital files created and delivered specifically for your dog, we are not able to offer cash refunds once a portrait has been produced and delivered — this is standard for personalised digital goods.

What we offer instead is a genuine, unlimited remake commitment. If you're not happy, we keep working. That commitment is the heart of what we do.

If you've placed an order and haven't yet received your portrait, please contact us straight away and we'll look into your order immediately.

Getting in touch

For any question about your portrait — before or after delivery — please email hello@dogmemorialgifts.co.uk or use the contact form on our site. We aim to respond as quickly as we can.